Frequently Asked Question

I tried to buy online but had technical difficulties. How do I know if my order has gone through?

If you experience difficulties during the checkout phase of your order and are unsure as to whether the order has been completed, we recommend you to check the e-mail address you have provided to see whether you received a confirmation e-mail. If you are unable to find a confirmation e-mail we would recommend you contact us via e-mail so we can confirm the exact status of your order. Always check your spam folder.

Can I get a discount on bulk orders?

This will normally only be considered on orders worth more than €2000,00. Please contact us at

How are the items shipped?

European orders are shipped by:

– Standard delivery by registered post,

– Secret delivery by registered post,

– DHL Express delivery,

– EMS delivery,

– Singpost delivery,

International orders are shipped by:

– Standard delivery by registered post,

– Secret delivery by registered post.

All orders will require a signature upon delivery.

What are your delivery prices?

– Standard delivery by registered post (International) – €18,00 (incl. TAX)

– DHL Express delivery : – €25,00 (incl. TAX)

– Singpost delivery – €20,00 (incl. TAX)

When will I receive my order?

It is our aim to ship all orders the next day after receiving your full payment.

– EU customers will receive the goods within 2–10 days.

– Worlwide orders will arrive within 5–14 working days.

You’ll receive a tracking number once your order is complete. Please contact us in case you did not receive the goods.

Is your packaging discreet?

We fully appreciate the need for discreet packaging. As such, all of our items are shipped in a small box with internal padding to protect your goods. There are no web site logos and there will be no reference to the contents on the exterior of the packaging itself. The package will display your address and a return address without logos etc. If you have any special requirements, then please contact us and we’ll see what we can do to assist you.